FAQs

1. What materials are used in Woniryshoes products?
We carefully select premium materials for all our shoes. Most of our designs are made from synthetic leather, which is both durable and eco-friendly. We also offer custom options in genuine leather upon request.

2. How do I choose the right size?
To help you find your perfect fit, please refer to our size chart, which is available on each product page. If you need more guidance, you can contact our customer service team with your foot measurements, and we'll assist you in selecting the best size.

3. Can I cancel or modify my order after placing it?
Once your order is placed, we begin processing it immediately. However, if you wish to cancel or modify your order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.

4. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping times and costs vary depending on your location. You can check the estimated delivery time and cost at checkout.

5. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

6. What is your return and exchange policy?
If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused and unworn shoes in their original packaging. The return shipping cost is the responsibility of the customer. Please refer to our Return Policy page for more details.

7. Do you provide a warranty on your shoes?
Yes, all of our shoes come with a warranty against manufacturing defects. If you experience any issues with the quality of your shoes, please contact us, and we will assist you with a replacement or refund.

8. How can I contact customer support?
You can reach us by email at support@woniryshoes.com or by phone at +86 17313068790. Our customer service team is available to assist you Monday to Friday from 9 AM to 6 PM (China Standard Time).

9. Can I get a discount on my first purchase?
Yes! Sign up for our newsletter, and you’ll receive a special discount code for your first order. Don’t forget to check your email for the latest promotions and offers.

10. How can I stay updated on new arrivals and sales?
Follow us on social media or subscribe to our newsletter to receive updates on new collections, special offers, and more!

 

Company Name: Chengdu Haley Marshall Trading Co., Ltd.
Address: Group 5, Caiyan Community, Jitian Street, Tianfu New District, Sichuan, China (OL-10-202411004)
Phone: +86 17313068790
Email: support@woniryshoes.com